Refund and Returns Policy – Wag Sport
At Wag Sport, we strive to provide our customers with high-quality sports equipment and a seamless shopping experience. If you are not completely satisfied with your purchase, our Refund and Returns Policy is here to assist you.
Return Policy
You may return most new, unopened items within 30 days of delivery for a full refund. To be eligible for a return, please ensure the following:
- The item must be in its original condition, unused, and in the original packaging.
- You must have a receipt or proof of purchase.
- Items marked as “final sale” or “clearance” are not eligible for return.
How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer service team at [email protected] to request a return authorization.
- Provide your order number and details about the item you wish to return.
- Once your return is approved, you will receive instructions on how to send the item back to us.
Refund Process
After we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
Exchanges
If you need to exchange an item for the same item, contact us at [email protected] to initiate the process. Please note that exchanges can only be processed for identical items.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receipt at [email protected]. We will arrange for a replacement or refund, depending on your preference.
Shipping Costs
Customers are responsible for return shipping costs unless the return is due to a defective or damaged item. In such cases, we will cover the return shipping fees.
Changes to This Policy
We may update our Refund and Returns Policy from time to time. We encourage you to review this policy periodically for any changes.
Contact Us
If you have any questions or concerns regarding our Refund and Returns Policy, please contact us at:
Wag Sport
Phone: 079 7427 3114
Email: [email protected]
Website: voxxbank.xyz
